Shipping policy

This Shipping Policy applies to orders placed through veloavenir.com.

Delivery Area

Vélo Avenir currently ships to supported addresses in mainland metropolitan France only.

We do not deliver to:

Corsica or other islands;
French overseas departments or territories;
military bases or restricted military locations;
destinations outside our supported mainland delivery area.

Shipping Origin

Orders are dispatched from:

51 Rue Lauriston
75016 Paris
France

Shipping Cost

Standard shipping is free on all orders.

There is no minimum purchase amount required to qualify for standard free shipping.

Order Cut-Off Time

Daily order cut-off:

16:00 CET/CEST

Orders placed after 16:00 normally begin processing on the next business day.

Processing Time

Orders are normally processed within:

1–3 business days

Business days are Monday through Friday, excluding applicable public holidays.

Transit Time

After dispatch, estimated transit time is:

3–5 business days

Therefore, the normal order timeline consists of:

1–3 business days processing + 3–5 business days transit after dispatch.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

Tracking

Tracking is provided for dispatched orders.

Tracking information is normally sent or made available after an order has been dispatched.

Carriers

Vélo Avenir may select an appropriate delivery provider according to the order and destination.

A particular carrier is not guaranteed unless specifically indicated during checkout or in the dispatch information.

Delivery Address

Customers are responsible for providing an accurate and complete delivery address.

If you notice an error after placing an order, contact us as soon as possible at support@veloavenir.com.

Address changes may no longer be possible after dispatch.

Delivery Delays

Delivery may occasionally be affected by public holidays, weather, carrier disruption, incorrect delivery information or other circumstances outside our reasonable control.

If an order has not arrived within the expected period, please contact customer service.

Damaged, Incorrect or Missing Orders

If an order arrives damaged, incorrect or incomplete, contact:

support@veloavenir.com

Please provide your order number and relevant photographs where appropriate.

Where Vélo Avenir is responsible for the issue, we will cover the applicable costs of resolving it.