Privacy policy

This Privacy Policy explains how Vélo Avenir collects, uses and protects personal information when you visit or make a purchase through veloavenir.com.

Data Controller

The data controller is:

Vélo Avenir · SAS
51 Rue Lauriston
75016 Paris, France
Email: support@veloavenir.com

Information We May Collect

Depending on how you use our store, we may process information such as:

name;
billing and delivery address;
email address;
order and transaction information;
products purchased or returned;
customer service communications;
device, browser and technical information;
information required for fraud prevention and website security.

Payment information is processed through the payment services made available at checkout. Vélo Avenir does not need to store complete payment card details in order to process an order.

How We Use Personal Information

Personal information may be used to:

process and fulfil orders;
arrange delivery and tracking;
process returns, exchanges and refunds;
communicate about an order;
provide customer support;
process payments;
prevent fraud and misuse;
maintain website security;
comply with accounting, tax and legal obligations;
operate and improve the online store.

Legal Bases

Where the GDPR applies, personal information may be processed where necessary for:

Performance of a contract — including processing purchases, deliveries, returns and refunds.

Legal obligations — including accounting, tax and other mandatory requirements.

Legitimate interests — including fraud prevention, security and appropriate operation of our store.

Consent — where consent is legally required for a particular use of personal information or optional technology.

Service Providers

We may share information with service providers where necessary to operate the store, including e-commerce, payment, delivery, IT and other technical service providers.

These providers receive information only as necessary for their respective services and are subject to applicable data protection requirements.

Payments

Available payment methods include:

Visa
Mastercard

Payment processing may involve payment service providers and financial institutions involved in completing the transaction.

International Data Transfers

Some technology or service providers may process information outside France or the European Economic Area.

Where required, appropriate safeguards are used for international transfers in accordance with applicable data protection law.

Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable contractual, accounting, tax, dispute-resolution and legal obligations.

Your Rights

Subject to applicable law, you may have rights including:

access to your personal information;
correction of inaccurate information;
deletion in applicable circumstances;
restriction of processing;
objection to certain processing;
data portability where applicable;
withdrawal of consent where processing is based on consent.

Requests may be sent to:

support@veloavenir.com

We may need to verify your identity before completing certain requests.

Cookies

The website may use cookies and similar technologies necessary for functions such as shopping cart operation, checkout, security and website preferences.

Optional cookies or similar technologies are handled in accordance with applicable consent requirements where they are used.

Security

Reasonable organizational and technical measures are used to protect personal information against unauthorized access, alteration, disclosure or loss.

Changes to This Policy

This Privacy Policy may be updated when our practices, services or legal requirements change. The current version will be published on veloavenir.com.