Contact

Customer Care

How can we help?

If you have a question about a product, an order, delivery or a return, you can contact our customer service team.

Service Hours

09:00–16:00

Response Time

During our normal customer service working days.

Before Contacting Us

For questions about an existing order, please include your order number and the email address used when placing the order.

For damaged, incorrect or missing items, please describe the issue clearly. Relevant photographs may help us review the request.

You can also check our FAQ, Shipping Policy and Return & Refund Policy for common questions.

51 Rue Lauriston
75016 Paris
France

SIREN: 892 577 172
SIRET: 892 577 172 00018
RCS Paris: 892 577 172

Contact form

Please use the contact form below to send us your message. We will respond as soon as possible within our stated customer service response time.