FAQ

Select the product you would like to purchase, add it to your cart and follow the checkout steps to complete your order.

We currently accept Visa and Mastercard through the payment options made available at checkout.

Contact us as soon as possible at support@veloavenir.com. If processing has already started, we may not be able to change the order before shipment.

We currently deliver within mainland metropolitan France. Delivery is not offered to islands, military bases or restricted areas.

Standard shipping is free for all eligible orders within our delivery area.

Orders are normally processed within 1–3 business days. Estimated transit time is then 3–5 business days.

Yes. Tracking information will be provided when it becomes available after your order has been dispatched.

You may request a return within 30 days of receiving your order, subject to the conditions in our Return & Refund Policy.

Vélo Avenir covers the return shipping cost for accepted returns in accordance with our Return & Refund Policy.

Returns are sent to:

Vélo Avenir
51 Rue Lauriston
75016 Paris
France

Once an approved return has been processed, we issue the refund within 3 business days to the original payment method. Your bank or payment provider may require additional time before the funds appear.

Yes. Please contact us at support@veloavenir.com for assistance with an exchange request.

Contact us at support@veloavenir.com and provide your order details together with a description of the problem. We will review the issue and arrange an appropriate resolution.

Please contact our customer service team. Vélo Avenir will be responsible for the costs required to resolve confirmed incorrect or missing-item issues.