Refund policy

At Vélo Avenir, we aim to provide a clear and straightforward return and refund process. This Return & Refund Policy applies to purchases made through veloavenir.com.

1. 30-Day Return Policy

Customers may request a return within 30 days from the date the order is received.

To request a return, please contact our customer service team before sending the product back:

Email: support@veloavenir.com

Please include your order number and the reason for the return.

Once your return request has been reviewed, we will provide the necessary return instructions.

Our 30-day commercial return policy does not limit any mandatory consumer rights available under applicable French law.

2. Return Conditions

To facilitate the processing of your return, the product should be returned in a condition that allows us to inspect it properly.

Please return the product together with any accessories, components or other items originally supplied with it, where applicable.

Customers are responsible for ensuring that returned products are appropriately packaged for transport.

3. Return Address

Approved returns should be sent to:

Vélo Avenir
51 Rue Lauriston
75016 Paris
France

Please contact us at support@veloavenir.com before sending a return so that we can provide the appropriate return instructions and shipping arrangements.

Sending a product without first contacting us may delay the processing of the return.

4. Return Shipping Costs

For returns accepted under this policy, Vélo Avenir covers the return shipping costs.

Customers should follow the return shipping instructions provided by our customer service team.

Restocking fee: €0

We do not charge a restocking fee for accepted returns.

5. Exchanges

Exchanges are accepted.

If you would like to exchange a product, please contact us at support@veloavenir.com within the applicable 30-day return period.

Exchanges are subject to product availability.

If the requested replacement product is unavailable, we may offer a refund in accordance with this policy.

6. Damaged, Incorrect or Missing Items

Please contact us as soon as possible if:

your product arrives damaged;
you receive an incorrect product; or
an item or component is missing from your order.

Contact:

support@veloavenir.com

Please provide your order number, a description of the issue and, where appropriate, photographs showing the problem.

Where the issue is attributable to Vélo Avenir or the delivery of the order, Vélo Avenir will cover the applicable costs required to resolve the issue.

Depending on the circumstances, the appropriate solution may include replacement, exchange, return or refund.

7. Refunds

Once the returned product has been received and inspected, we will notify you regarding the processing of your return.

For an approved return, Vélo Avenir will initiate the refund within 3 business days.

Refunds are issued to the original payment method used for the purchase.

Please note that your bank or card issuer may require additional processing time before the refunded amount appears in your account. This additional processing period is outside the control of Vélo Avenir.

8. Original Shipping Charges

Vélo Avenir provides free standard shipping on all orders.

As no standard outbound shipping fee is charged to the customer, there is normally no standard outbound shipping charge to refund.

9. Non-Returnable Items

Vélo Avenir does not impose additional store-specific categories of non-returnable products beyond any exclusions or limitations that may apply under applicable law.

If you are unsure whether a product can be returned, please contact us before sending it back.

10. Right of Withdrawal and Consumer Rights

This 30-day return policy is a commercial return policy provided by Vélo Avenir.

It does not remove or restrict any mandatory rights available to consumers under applicable French consumer law, including applicable statutory withdrawal rights and legal guarantees.

Where mandatory law provides the customer with rights that differ from this commercial policy, those mandatory rights remain applicable.